Term & Conditions
The receipt of your deposit and/or final payment will indicate that you and your travel agent (when applicable) have read these Terms and Conditions, and that you (and your agent) have accepted them.
The Terms and Conditions below form the basis of the contractual relationship between Eastern Sun Travel (EST) and its clients. It is extremely important that our clients understand and accept these Terms and Conditions as well as all web contents.
Bookings can be made to our office by email: email@example.com, or by facsimile (+84435123980) and shall be confirmed within 5 working days.
Deposit & Final payment
A deposit which is equal to 30% of the total tour cost is required at the time of booking. The full or final payment is required 30 days before departure for your Tour to Vietnam, Laos or Cambodia. Should the tour booked within 30 days before departure for your Tour to Vietnam, Laos or Cambodia, full payment is required.
Methods of Payment
Full settlement should be received no later than 30 working days prior to passenger s’ arrival. We are now able to offer 4 methods of Payment:
1. Online Payment with One PAY: Visa, MasterCard, American Express, and JCB Card accepted (3.85 % of the amount will be charge for bank fee)
We connect with OnePAY Payment Gateway to accept Online Card Payment (www.onepay.vn ). All of your card information is processed through SSL protocol with international card security standard. Your card information will not be stored at our system (Merchant).
After you have received Invoice Payment Link, please check the information of the Invoice. If all the information is correct, please check the Terms and Conditions and click, I agree with Terms and Conditions, and click Submit.
You will be redirected to OnePAY Payment Gateway to pay us online with Visa, MasterCard, American Express, and JCB Card with following steps:
Input Card information
The URL (Uniform Resource Locator) will begin with https://onepay.vn/
To make the payment, you will input the following card information:
• Card Number
• Expiration Date
• CSC (Card Security Code – CVV, CVC)
• Billing address (Card holder’s address which has been registered with the Issuer Bank)
• Click “PAY”.
• Online payment password (If you have enrolled 3D- Secure Program for your card with the Issuer Bank namely Verified by Visa for Visa card, MasterCard Secure Code for MasterCard, and J- Secure for JCB Card ).
2. Made by telegraphic transfer, internet transfer to our following Eastern Sun Travel (EST) nominal account details:
Account name: Nguyen Van Hung
Bank name: BANK FOR FOREIGN TRADE OF VIETNAM
Account number: 0011001582605
Address: 198 Tran Quang Khai
Swift code: BFTVVNVX
3. Visa, Master Card off line payment
(You only need to fill up the information through: Credit Card payment form and we can charge you from your card with the amount you need to pay + 4 % bank fee)
Fax to us (+84435123980)the reservation with filling fully detail required and send us the copy of your card by fax (recommended) or send email as attachment file
Note: Cash payment, travelers' check and company check is applicable upon special request, but personal checks cannot be accepted.
(For clients who make payment by credit card for offline payment only). Eastern Sun Travel (EST) will draw USD from your credit card. That amount is normally shown on your credit card. (3% of the amount will be charge for bank fee)
4. Visa, Master Card by Fax
Fax to us the reservation with filling fully detail required and send us the copy of your card by fax (recommended) or send email as attachment file
Eastern Sun Travel (EST) currently quotes tour prices in US Dollars on our web site as well as customized tour cost tour cost and quote in USD to you at the time when you are making bookings.
5. Paypal Transfer
Please send to email: firstname.lastname@example.org
6. Western Union Transfer
To Nguyen Van Hung
Add: N8 Gate 4, Van Huong, Ton Duc Thang, Dong Da, Hanoi, Vietnam
ID: 031050864 - Issued on 19 Mar, 2013 by Hai Phong Police Department
We would deeply regret your decision to cancel your trip to Vietnam, Laos or Cambodia; however we realize that there are many valid reasons that this can happen.
In the event of cancellation we will refund any payment made to Eastern Sun Travel (less any cancellation fee that is applicable) within 14 days of our receipt of your written cancellation request. All cancellation must be informed in writing either by email or fax
The cancellation fee will be calculated as follows:
More than 45 days prior to trip departure. No charge, however 30% of the tour price for deposit is non-refundable.
1. Cancellation received more than 30 days before departure: 10 % of tour price, but may be applied for your next trip within 18 months.
2. Cancellation received from 16 to 28 days before departure: 10% of the tour price
3. Cancellation received from 8 to 15 days before departure: 60% of the tour price
4. Cancellation received from 7 to 0 days before arrival: 100% of the tour price
No-show travelers will be charged 100% of the tour price full cost of any tour if applicable.
After the trip has commenced, we are unable to refund any amount for unused services due to your early departure, late arrival, or missed days on tours.
Booking Hotels or Resorts
(Applied for booking accommodation in Vietnam, Laos and Cambodia) Booking hotel and resort on our web site is based on Pre-Payment Basis. We would require full prepayment upon confirmation of availability. The price is cash price.
- Payment by Master and Visa Card (off line payment) will incur 4% bank fee.
- Online Payment with One PAY: Visa, MasterCard, American Express, and JCB Card accepted (4% of the amount will be charged for bank fee)
- Payment by bank transfer to our nominal bank account bank as above.
All prepaid hotels & resorts are subject to the following cancellation charges:
1. 61 days, 30% of the amount of charge per booking (hotel or resort) will be forfeited
2. 31-60 days before arrival: 40%
3. 15-30 days before arrival: 50%
4. 14 days before arrival: 75 %
5. 7 days before arrival 100%
All clients must be in possession of a valid passport and necessary visas or permits at the commencement of travel. All such documentation is the sole responsibility of the client. Your travel advisor may assist you in applying for the necessary travel documentation upon request. Eastern Sun Travel accepts no responsibility or liability whatsoever for the failure of clients to obtain appropriate documentation.
Clients should take into account all international travel risks and familiarize themselves with health requirements applicable to the areas they intend to visit. The client is solely responsible for checking the safety and security conditions, vaccination, and other health requirements of governments in countries visited or transited. Travelers who want to take part in any adventure trip are required to provide a doctor's certificate stating that the he/she is fit to travel and his/her blood pressure and heart condition are normal. This is a necessary requirement because of the possible effects that the very high altitude may have on certain people.
In accordance with regulations of the Vietnam Air Lines, the free baggage allowance within Vietnam is 40kg for the business class, plus limited carry-on luggage. Excess baggage charges are the sole responsibility of the client. Regulations within Vietnam specify that all suitcases must have a locking device attached. Failure to follow this regulation may result in refusal by airport staff to load suitcases onto the aircraft.
Eastern Sun Travel (EST) tour packages not include Vietnam, Laos or Cambodia Life Tourist Accident/Casualty Insurance and all insurance are not part of our package or customize or excursion. We highly recommend that you purchase full coverage travel insurance from you country of origin.
Complaints and Claims
Shall you feel unsatisfied with any service Eastern Sun Travel (EST) has provided, please notify your local tour guide or your travel advisor to avoid the potential for similar problems happening again during your trip.
In the event of a complaint or claim for compensation, you must inform us by email, regular mail, or facsimile in writing within 15 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. Eastern Sun Travel (EST) will not be liable for any claims made later than 15 days after the completion of your tour.
Eastern Sun Travel (EST) will act as an intermediary between the clients and other services suppliers such as air, train, boat, and hotels in the event of any complaint.
You can contact Eastern Sun Travel (EST) via the web form from www.vietnamtripadvisor.com.vn, email, fax, or phone. If for any reason, you fail to receive any reply from Viet Vision Travel in regard of your tour status within 48 hours from the time you submitted the request for booking, modifying, or canceling a tour, please contact Eastern Sun Travel (EST) customer service center at email@example.com or phone at (84-4) - 936368986 immediately to ensure that we are able to deal with your enquiry under the terms of our Terms and Conditions.
Voucher will be issued by Eastern Sun Travel (EST) after the booked trip is confirmed and payment is completed. A service voucher will be sent by email/fax or email to passenger.
Liability & Responsibility
Eastern Sun Travel (EST) shall not be liable for any loss, injury, or damage to person or property, alteration of itineraries or cancellation in part or in full, caused by climatic conditions, sea fire, breakdown of machinery or equipment, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond Eastern Sun Travel (EST) 's control. Neither Eastern Sun Travel (EST) nor any of its affiliates or subsidiaries shall be or become liable or responsible for any additional expenses of liability sustained or incurred by the tour member as a result of any of the aforementioned causes.
Passengers are required to have full travel insurance covered. This includes trip cancellation, medical emergency evacuation, and other coverage. Airline schedule, train timetable and local conditions may affect accommodation and itineraries. Should this occur, Eastern Sun Travel (EST) will endeavor to substitute a suitable arrangement of similar value.
Eastern Sun Travel (EST) shall not be responsible for any wrongful or negligent or fraudulent, omissions, changes of itinerary, cancellation or the failure of any equipment operated by any suppliers such as transportation carriers, cruise, and hotels, or any other party not directly owned or controlled by Eastern Sun Travel .
Eastern Sun Travel (EST) is not responsible for a client’s failure to comply with customs regulations.
Eastern Sun Travel (EST) is not responsible for the theft or lost of any customer’s valuables or items of personal property due to the negligence of the customer.
Eastern Sun Travel (EST) reserves the right to substitute hotels, flights, or cruise ships, to alter itineraries, or to cancel the tour prior to departure. If Eastern Sun Travel (EST) has cancelled any tour prior to the commencement of the tour, Eastern Sun Travel (EST) is liable for a full refund of the money received by Eastern Sun Travel (EST).
Many of Eastern Sun Travel (EST) tour packages include activities which require care attention. Such activities include boarding and going ashore from boats, climbing hills, trekking, cycling, hiking, kayaking, and entering and exiting tombs and caves etc. You will receive help and advice from our representatives but all activities are undertaken at your own risk. Eastern Sun Travel (EST), its employees and agents cannot be responsible for any action or event that occurs after it said employees and agents have exercised their duty and taken the necessary care.
Eastern Sun Travel (EST) reserves the right to modify or rescind the terms and conditions in whole, or in part at any time with or without notice.